How do I know if DMA accepts my insurance plan?

DMA serves patients with many types of insurance including HMO’s, PPO’s, Medicare and other insurance plans. It is the patient’s responsibility to check with her/his insurance carrier if a physician is affiliated with their particular policy or call our office in advance to check our participation with your insurance provider.

Patients are asked to bring their insurance card and one form of picture ID to each visit so that insurance coverage can be verified. Patients who are not covered by insurance will be asked to pay at the time medical services are rendered. Insurance benefits vary from plan to plan, so please contact your insurance carrier or employer regarding your policy’s benefits.

What about co-pays and benefits?

Any co-pays required by your insurance are due at the time of your visit. A co-payment is the amount a patient is required to pay at the time certain services are rendered. Refer to your insurance benefit summary for the co-payments that apply to you.

Do I need to choose a primary care physician (PCP)?

We recommend that you choose a PCP. We believe that a PCP is essential for the most effective and efficient delivery of care. Our physicians play a key role in coordinating your care with specialty physicians and other members of your care team.

Some insurance plans require that you designate a primary care physician. Please check with your insurance carrier. Their customer service number can usually be found on the back of your insurance card.

How do I retrieve or transfer my medical records?

If you have not already made arrangements to have your medical records forwarded to DMA, we will request that your records be sent to us. To protect patient confidentiality, we are required to obtain a Medical Records Release (HIPAA) form – signed and dated by the patient – for the release of medical records, including diagnostic testing and immunization records.

If you should move, we will transfer your records to your new physician when requested. It is not possible to have records ready on demand. This process can take up to 30 days to complete.

There is no charge for medical records sent directly to another physician. However, there is a fee (based on the number of pages) for records requested for personal use, by an attorney, or by an insurance company.

How do I make an appointment to see a DMA physician or provider?

You can contact us at (734)246-5705 and our friendly staff will be happy to assist you. They will provide you with the earliest available time that is convenient for you. If your preferred physician is not available, they will offer you an alternate choice.

Please keep in mind that 24-hour notice is required when you are unable to keep an appointment. Failure to keep appointments may compromise your medical care and prevent other patients from being seen.

Who can I call if I am ill after hours?

Depending on your specific symptoms and situation, we advise you to:

• Contact your DMA office, as each has a physician on-call
• Go to a hospital emergency room
• Schedule an appointment with your primary care physician the next business day

What do I do in case of an emergency?

In a life-threatening situation, call 911.

How do I get a referral to a specialist?

In general, your primary care physician will coordinate your care and make appropriate referrals to specialists. Please note that specialist referral procedures vary greatly by insurance plan. Please check with your insurance company to verify their specific specialty referral process.

Who do I call if I have a question about a bill I received?

If you have a question regarding a bill you received from DMA, contact our patient account representatives at (734) 246-5705 and follow the prompts for our billing department.

If you have a question regarding a statement you have received from your insurance company, contact your insurance company’s customer service department. Generally, the phone number is located on the back of your insurance card. For hospital or laboratory billing, please call the number listed on the statement.